SHIPPING & RETURNS
COVID-19 UPDATE (APRIL 2020)
We are pleased to say that our US warehouses are still operational at this time. Although Covid-19 may affect the timeframe in which some orders are shipped and received, there are currently no shipping restrictions. We are working hard to make sure our standard shipping speeds are met as much as possible.
ENJOY FREE SHIPPING ON DOMESTIC ORDERS OVER $100
Shipping is free to the United States on all orders over $100.
HOW LONG WILL MY ORDER TAKE TO SHIP?
We do our best to process purchases placed during normal business hours within 1-3 business days. Please note that orders placed during the holiday season and sale periods may take 5-7 business days to process and ship.
HOW LONG WITH IT TAKE MY ORDER TO ARRIVE?
Average shipping times:
Within the US: less than 5 business days
US to Canada: 3-5 business days
The above shipping times are estimates only. Actual delivery times may vary depending on shipping location.
DO YOU COVER DUTIES?
Please note that Duties may apply to international orders shipping to Canada.
DO YOU SHIP TO PO BOXES?
Unfortunately we are unable to ship to PO Boxes. Please use an alternative address at checkout.
HOW CAN I TRACK MY ORDER?
Once your order has shipped you should receive a confirmation with your tracking number and link attached.
CAN I CHANGE OR CANCEL MY ORDER?
To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.
If there is an error with your order, please email email@example.com and we will do everything we possibly can to assist you.
You'll need your order number (this four-digit number can be found in your order confirmation email or under Customer P.O. on your packing slip) and the zip code of the address the package was delivered to.
Questions? Drop us a note anytime at firstname.lastname@example.org
We will gladly accept returns of domestic orders within 30 days of the date the order was shipped for store credit only.
Products must be returned unworn, unwashed, in their original condition and with all tags attached.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Final Sale items are not eligible for returns. All sale items and also Final Sale.
For international returns, return shipping and any reverse duties are the responsibility of the customer. Merchandise received within the 30 days will be refunded in the form of store credit.
HOW TO REQUEST A RETURN
To create a return or exchange, please visit the contact page and drop us an email with RETURN in the subject line. Once your return has been created, you will receive a pre-paid return shipping label via email and you may drop your package at your nearest carrier location.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take 1-5 business days.
If your return is accepted, your refund will be processed and applied to a store credit for future use.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
If you are worried that an item you received may be damaged or defective, please email email@example.com with your order number and a short description of the issue. Please also include photos so we may better assist you.
All sale items are FINAL SALE. We are unable to process returns, exchanges, or store credit for any sale items.
For questions or more information about our return policy please email us at firstname.lastname@example.org